Consumer commission orders travel agency to pay Rs 95,000 for dirty room in tour package

The Thane District Consumer Dispute Settlement Commission found a Pune-based travel agency guilty of poor service and ordered it to refund the amount taken as an advance and to pay compensation, worth collective of 95,000 rupees, to a tourist.

The copy of the ordinance, which was passed on December 1, was made available on Sunday. In the order, commission chairman Milind S Sonawane and member Poonam V Maharshi ordered Mukesh Dilip Ahire of ‘Sab Dekho Duniya Tours and Travels’ to repay the Rs 75,000 advance he had taken from the complainant , a resident of Dombivali, with 10% interest from the date of payment (of the amount of the advance).

The plaintiff’s attorney, Barrister Ashwini Sarjine, said the commission also ordered the payment of 10,000 rupees each for physical harassment and litigation costs to the plaintiff. In her complaint, the woman said that she had booked an eight-day package tour to visit Darjeeling, Gangtok, Peeling-and Lachung in June 2018. The cost of the package tour was Rs 80,000, of which she paid Rs 75 000 as advance.

The complainant alleged that when she arrived in Darjeeling with her husband, the hotel rooms were leaking and not clean. On top of that, no food was provided by the hotel. On top of that, the tour operator changed their itinerary without informing them, which caused them difficulties.

Because of this they had to pay extra money. When they raised the issues with the tour operator, he did not pay attention, she alleged. The plaintiff then approached the commission to seek reimbursement of 1,04,290 rupees as well as 70,000 rupees for compensation for mental agony and 30,000 rupees as legal costs.

In the order, the commission observed: “Examination of the complaint lodged by the complainant at the Gangtok police station shows that the opponent changed his tour route and, when questioned about it, did not respond well, which completely disrupted the Complainant’s tour, causing harassment to her and her husband.”

The commission further stated: “The evidence adduced by Complainant on record has remained uncontested. We find that Opponent not only caused a deficiency in service, but also engaged in an unfair trade practice in its dealings with Complainant. .”

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Posted: Monday December 20th 2021, 10:22 AM IST

Willie R. Golden